Exam Details
| Subject | managerial excellence | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | 27, November, 2018 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. (Part II) (Semester IV) (CBCS) Examination, 2018
Paper XXVII MANAGERIAL EXCELLENCE
Day and Date Tuesday, 27-11-2018 Total Marks 70
Time 10.30 a.m. to 1.00 p.m.
Instructions Question No. 1 is compulsory.
Attempt any 2 questions from Q. Q. 3 and Q. 4.
Attempt any 2 questions from Q. Q. 6 and Q. 7.
1. Attempt the following case 14
"Only Cookies" is a family owned company now in its fourth generation. The
company began in 1889 making only one standard sugar cookie. Over the
years it has prospered, and now it produces over 50 flavors of cookies. The
Company's motto is "cookies for any occasion." Rising sales revenues have
brought in a lot of dough, so now money can be allocated to increasing line
personnel and managerial staff. Mr. Raj, who is addressed as "Cookie Man"
by employees, has finally added an HR specialist to help with personnel
and organizational behavior problems.
He has asked you to help with what he feels is a problem of worker morale
in the operations division. Karan, the VP of operations, has complained to
Mr. Raj that most of his workers have bad attitudes and don't seem to want to
work. He says he's prepared to fire them all if they don't shape up. Karan has
informed Mr. Raj of his intentions and believes he (Karan) needs to "Clean
house" to show them who's boss. Besides, he thinks a lot of them have become
complacent and don't care about quality. Karan also pays little attention to the
mid-level managers' opinions stating that, ultimately responsible, so I'll
make the decisions."
Mr. Raj knows that Karan can be heavy-handed in his management style and that
he believes workers come to work either motivated or not. Karan has told him
"there's nothing you can do to make them work if they don't want to." Knowing
everything about cookies, but nothing about people, Mr. Raj isn't sure whether
Seat P
No.
Set
SLR-CL 62 *SLRCL62*
Set P
its the workers or Karan that's creating the problem. He wants to know that if
it is Karan, can he be changed. Or is it hopeless He wants you to tell him if
you think Karan or the workers should go. If you think neither should, then what
are the ingredients needed to cook up a solution This thing's getting on his
nerves. He wants to get it behind him and get back to his cookies. Therefore,
Mr. Raj asks you to analyze the situation using your knowledge of leadership
theories and recommend at least two possible solutions so he can decide what
to do.
Decide if either the workers or Karan should go.
Analyze Karan's management style and compare it to others that might
be better.
Consider whether the workers or Karan can be changed and if so, how to
do it
2. Write short notes on (any 14
Visionary Leadership
Knowledge management
Stages of six sigma.
3. Write short notes on (any 14
Skills to achieve excellence
Emotional literacy
E-commerce v/s E-business
4. Write short notes on (any 14
BPR
Transformational leadership
Kaizen.
5. Define excellence. Explain in details the foundation of excellence. How does
this foundation help in creating excellence 14
6. What is the meaning of corporate social responsibility Comment upon the role
played by the corporate and the government in corporate social responsibility
by giving examples. 14
7. What is total quality management Explain the objectives, procedure,
advantages and disadvantages of TQM. 14
Paper XXVII MANAGERIAL EXCELLENCE
Day and Date Tuesday, 27-11-2018 Total Marks 70
Time 10.30 a.m. to 1.00 p.m.
Instructions Question No. 1 is compulsory.
Attempt any 2 questions from Q. Q. 3 and Q. 4.
Attempt any 2 questions from Q. Q. 6 and Q. 7.
1. Attempt the following case 14
"Only Cookies" is a family owned company now in its fourth generation. The
company began in 1889 making only one standard sugar cookie. Over the
years it has prospered, and now it produces over 50 flavors of cookies. The
Company's motto is "cookies for any occasion." Rising sales revenues have
brought in a lot of dough, so now money can be allocated to increasing line
personnel and managerial staff. Mr. Raj, who is addressed as "Cookie Man"
by employees, has finally added an HR specialist to help with personnel
and organizational behavior problems.
He has asked you to help with what he feels is a problem of worker morale
in the operations division. Karan, the VP of operations, has complained to
Mr. Raj that most of his workers have bad attitudes and don't seem to want to
work. He says he's prepared to fire them all if they don't shape up. Karan has
informed Mr. Raj of his intentions and believes he (Karan) needs to "Clean
house" to show them who's boss. Besides, he thinks a lot of them have become
complacent and don't care about quality. Karan also pays little attention to the
mid-level managers' opinions stating that, ultimately responsible, so I'll
make the decisions."
Mr. Raj knows that Karan can be heavy-handed in his management style and that
he believes workers come to work either motivated or not. Karan has told him
"there's nothing you can do to make them work if they don't want to." Knowing
everything about cookies, but nothing about people, Mr. Raj isn't sure whether
Seat P
No.
Set
SLR-CL 62 *SLRCL62*
Set P
its the workers or Karan that's creating the problem. He wants to know that if
it is Karan, can he be changed. Or is it hopeless He wants you to tell him if
you think Karan or the workers should go. If you think neither should, then what
are the ingredients needed to cook up a solution This thing's getting on his
nerves. He wants to get it behind him and get back to his cookies. Therefore,
Mr. Raj asks you to analyze the situation using your knowledge of leadership
theories and recommend at least two possible solutions so he can decide what
to do.
Decide if either the workers or Karan should go.
Analyze Karan's management style and compare it to others that might
be better.
Consider whether the workers or Karan can be changed and if so, how to
do it
2. Write short notes on (any 14
Visionary Leadership
Knowledge management
Stages of six sigma.
3. Write short notes on (any 14
Skills to achieve excellence
Emotional literacy
E-commerce v/s E-business
4. Write short notes on (any 14
BPR
Transformational leadership
Kaizen.
5. Define excellence. Explain in details the foundation of excellence. How does
this foundation help in creating excellence 14
6. What is the meaning of corporate social responsibility Comment upon the role
played by the corporate and the government in corporate social responsibility
by giving examples. 14
7. What is total quality management Explain the objectives, procedure,
advantages and disadvantages of TQM. 14
Other Question Papers
Subjects
- (paper – x) financial management
- (paper – xi) human resource management
- accounting for management
- accounting for managers
- agricultural marketing
- agricultural production management
- agro-processing industries and rural industrialization
- banking and insurance (paper – xvi)
- brand management and social marketing
- busines ethics
- business ethics (new) (cbcs)
- business ethics (old)
- corporate planning and strategic management (old)
- corporate planning and strategic management(old cbcs)
- day and date : friday, 30-11-2018 total
- economic environment for business
- entrepreneurship development and project management
- excel
- excellence in management
- export policy, procedure and documents (paper – ii)
- financial decision analysis
- financial management
- fundamentals of agriculture and co-operative management
- fundamentals of agriculture and co-operative management (new cbcs)
- global human resource management
- group d – system management (paper – ii)
- human resource initiatives (paper – ii)
- human resource management
- indian financial system
- indian financial system (paper – xix)
- industrial engineering
- industrial relations and labour regulations
- integrated marketing communication and consumer behaviour
- international busines (paper – xiii)
- international business environment (old)
- international business environment (paper – i)
- international finance
- international financial system and markets
- international financial systems and markets
- international logistics
- international marketing
- international trade and agriculture
- international trade procedures and documentation
- international trade procedures and documentations
- investment management
- it for management
- legal aspects of busines
- legal aspects of business
- logistics and supply chain management
- logistics and supply chain management (paper – xx)
- management accounting
- management accounting (paper–xviii)
- management acounting
- management information system
- managerial communication – i
- managerial communication – ii
- managerial economics
- managerial excellence
- marketing management
- marketing management (cbcs)
- operations management
- organisational behaviour
- organizational behaviour
- paper – ix : marketing management
- paper – xii : production and materials management (old)
- paper – xiii : economic environment of busines
- paper – xiv : managerial comunication – ii
- paper – xv : research methodology
- paper – xvi : event management(new)
- paper – xvi : operations management
- paper – xvii : strategic management
- performance management and compensation
- perspectives of management
- principles of management
- product and brand management
- product and brand management (paper – i)
- production and materials management
- production management and operations research (paper – xii)
- programing concepts and advanced
- programming concepts and advanced excel
- project planning and working capital management
- purchasing and inventory management
- purchasing and inventory management (paper – xix)
- quality management
- relational database management system
- research methodology
- research methodology (paper – xv)
- retail and rural marketing
- sales and distribution management (new) paper – xx
- sales and strategic marketing
- sales and strategic marketing (new cbcs)
- sales and strategic marketing (old)
- security and control information system
- skill development (paper – xix)
- statistical methods
- statistics for management
- strategic financial management
- strategic financial management (paper – ii)
- strategic human resource management
- strategic human resource management (old)
- strategic human resource management (paper – xix)
- system management
- system management security and control information system
- systems management
- systems management (paper – i)
- systems management (paper – ii)
- taxation
- training and development
- training and development gr.c : human resource management
- world class manufacturing