Exam Details
| Subject | paper – xii : production and materials management (old) | |
| Paper | ||
| Exam / Course | mba | |
| Department | ||
| Organization | solapur university | |
| Position | ||
| Exam Date | 29, November, 2018 | |
| City, State | maharashtra, solapur |
Question Paper
M.B.A. (Semester II) (CBCS) Examination, 2018
paper XII PRODUCTION AND MATERIALS MANAGEMENT
Day and Date Thursday, 29-11-2018 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions • Question No. 1 is compulsory.
• Attempt any two questions from Q. Q. 3 and Q. 4.
• Attempt any two questions from Q. Q. 6 and Q. 7.
• All questions carry equal marks.
1. Analyze the following case 14
"Ritz Carlton" was the first hotel company to win the Malcolm Baldrige National
Quality Award. The name alone evokes images of luxury and quality. Ritz treats
quality as if it is the heartbeat of the company. This means a daily commitment
to meeting customer expectations and making sure that each hotel is free of
any deficiency.
In the hotel industry, guests buy an experience when they stay at the hotel
and not produce. hence, quality is difficult to quantify. Thus, creating the right
combination of the elements to m the experience stand out is the challenge
and goal of every employee, from maintenance management.
Before applying for the Baldrige Award, company management undertook a
rigorous se examination of its operations in an attempt to measure and quantify
quality. Nineteen process are studied, including room-service delivery, guest
reservation and registration, message deliver and breakfast service. This
period of study included statistical measurement of process work fio and cycle
times for areas ranging from room service delivery times and reservations
to valet par' and housekeeping efficiency. The results were used to develop
performance benchmarks again which future activity could be measured.
P.T.O.
Set p Seat
No.
Set P
SLR-CL 22 *SLRCL22*
With specific, quantifiable targets in place Ritz Carlton managers and employees
now focus on continuous improvement. The goal is 100% customer satisfaction.
If a guest's experience does n meet expectations, the Ritz-Carlton risks losing
that guest to competition.
One way the company has put more meaning behind its quality efforts is
to organize I employees into "self directed" work teams. Employee teams
determine work scheduling, what needs to be done and what to do about
quality problems in their own areas. Employees are given the opportunity to
take additional training in hotel operations so that they can under and the
relationship of their specific area to the overall goals. Ritz-Carlton believes
that a mo educated and informed employee is in a better position to make
decisions in the best interest of organization.
Questions
In what ways could the Ritz-Carlton monitor its success in achieving quality
Why might it cost the Ritz-Carlton less to "do things right" the first time
What are the non-financial measures of customer satisfaction that might
be used by the Ritz Carlton
2. Answer in short (any two) 14
Just in time.
ABC analysis.
Stores functions.
3. Answer in short (any two) 14
Breakdown maintenance.
Cost of quality.
Production controlling functions.
Set P
*SLRCL22* SLR-CL 22
4. Answer in short (any two) 14
Types of production systems.
Cellular layout.
Nature of production.
5. What is plant layout Explain in detail different types of plant layout. 14
6. What is inventory management Explain in detail different types inventory
management systems. 14
7. What is production management Explain detail interface of production with
other functional areas.
paper XII PRODUCTION AND MATERIALS MANAGEMENT
Day and Date Thursday, 29-11-2018 Total Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instructions • Question No. 1 is compulsory.
• Attempt any two questions from Q. Q. 3 and Q. 4.
• Attempt any two questions from Q. Q. 6 and Q. 7.
• All questions carry equal marks.
1. Analyze the following case 14
"Ritz Carlton" was the first hotel company to win the Malcolm Baldrige National
Quality Award. The name alone evokes images of luxury and quality. Ritz treats
quality as if it is the heartbeat of the company. This means a daily commitment
to meeting customer expectations and making sure that each hotel is free of
any deficiency.
In the hotel industry, guests buy an experience when they stay at the hotel
and not produce. hence, quality is difficult to quantify. Thus, creating the right
combination of the elements to m the experience stand out is the challenge
and goal of every employee, from maintenance management.
Before applying for the Baldrige Award, company management undertook a
rigorous se examination of its operations in an attempt to measure and quantify
quality. Nineteen process are studied, including room-service delivery, guest
reservation and registration, message deliver and breakfast service. This
period of study included statistical measurement of process work fio and cycle
times for areas ranging from room service delivery times and reservations
to valet par' and housekeeping efficiency. The results were used to develop
performance benchmarks again which future activity could be measured.
P.T.O.
Set p Seat
No.
Set P
SLR-CL 22 *SLRCL22*
With specific, quantifiable targets in place Ritz Carlton managers and employees
now focus on continuous improvement. The goal is 100% customer satisfaction.
If a guest's experience does n meet expectations, the Ritz-Carlton risks losing
that guest to competition.
One way the company has put more meaning behind its quality efforts is
to organize I employees into "self directed" work teams. Employee teams
determine work scheduling, what needs to be done and what to do about
quality problems in their own areas. Employees are given the opportunity to
take additional training in hotel operations so that they can under and the
relationship of their specific area to the overall goals. Ritz-Carlton believes
that a mo educated and informed employee is in a better position to make
decisions in the best interest of organization.
Questions
In what ways could the Ritz-Carlton monitor its success in achieving quality
Why might it cost the Ritz-Carlton less to "do things right" the first time
What are the non-financial measures of customer satisfaction that might
be used by the Ritz Carlton
2. Answer in short (any two) 14
Just in time.
ABC analysis.
Stores functions.
3. Answer in short (any two) 14
Breakdown maintenance.
Cost of quality.
Production controlling functions.
Set P
*SLRCL22* SLR-CL 22
4. Answer in short (any two) 14
Types of production systems.
Cellular layout.
Nature of production.
5. What is plant layout Explain in detail different types of plant layout. 14
6. What is inventory management Explain in detail different types inventory
management systems. 14
7. What is production management Explain detail interface of production with
other functional areas.
Other Question Papers
Subjects
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- (paper – xi) human resource management
- accounting for management
- accounting for managers
- agricultural marketing
- agricultural production management
- agro-processing industries and rural industrialization
- banking and insurance (paper – xvi)
- brand management and social marketing
- busines ethics
- business ethics (new) (cbcs)
- business ethics (old)
- corporate planning and strategic management (old)
- corporate planning and strategic management(old cbcs)
- day and date : friday, 30-11-2018 total
- economic environment for business
- entrepreneurship development and project management
- excel
- excellence in management
- export policy, procedure and documents (paper – ii)
- financial decision analysis
- financial management
- fundamentals of agriculture and co-operative management
- fundamentals of agriculture and co-operative management (new cbcs)
- global human resource management
- group d – system management (paper – ii)
- human resource initiatives (paper – ii)
- human resource management
- indian financial system
- indian financial system (paper – xix)
- industrial engineering
- industrial relations and labour regulations
- integrated marketing communication and consumer behaviour
- international busines (paper – xiii)
- international business environment (old)
- international business environment (paper – i)
- international finance
- international financial system and markets
- international financial systems and markets
- international logistics
- international marketing
- international trade and agriculture
- international trade procedures and documentation
- international trade procedures and documentations
- investment management
- it for management
- legal aspects of busines
- legal aspects of business
- logistics and supply chain management
- logistics and supply chain management (paper – xx)
- management accounting
- management accounting (paper–xviii)
- management acounting
- management information system
- managerial communication – i
- managerial communication – ii
- managerial economics
- managerial excellence
- marketing management
- marketing management (cbcs)
- operations management
- organisational behaviour
- organizational behaviour
- paper – ix : marketing management
- paper – xii : production and materials management (old)
- paper – xiii : economic environment of busines
- paper – xiv : managerial comunication – ii
- paper – xv : research methodology
- paper – xvi : event management(new)
- paper – xvi : operations management
- paper – xvii : strategic management
- performance management and compensation
- perspectives of management
- principles of management
- product and brand management
- product and brand management (paper – i)
- production and materials management
- production management and operations research (paper – xii)
- programing concepts and advanced
- programming concepts and advanced excel
- project planning and working capital management
- purchasing and inventory management
- purchasing and inventory management (paper – xix)
- quality management
- relational database management system
- research methodology
- research methodology (paper – xv)
- retail and rural marketing
- sales and distribution management (new) paper – xx
- sales and strategic marketing
- sales and strategic marketing (new cbcs)
- sales and strategic marketing (old)
- security and control information system
- skill development (paper – xix)
- statistical methods
- statistics for management
- strategic financial management
- strategic financial management (paper – ii)
- strategic human resource management
- strategic human resource management (old)
- strategic human resource management (paper – xix)
- system management
- system management security and control information system
- systems management
- systems management (paper – i)
- systems management (paper – ii)
- taxation
- training and development
- training and development gr.c : human resource management
- world class manufacturing