M.B.A. (Semester (CBCS) Examination, 2018
Paper IV Organizational Behaviour
Day and Date Wednesday, 12-12-2018 Max. Marks 70
Time 2.30 p.m. to 5.00 p.m.
Instruction All questions are compulsory.
1. Choose the correct alternative. 14
The levels of Organizational Behaviour are Group.
Individual Personal
Interpersonal None of the above
The three components of attitude are Cognitive, Affective and
Effective Behavioural Personality Perception
Job satisfaction is feelings about a job resulting from evaluation
of its characteristics.
Pleasant Negative
Positive None of the above
Cognitive dissonance is that individual perceives between two or
more of his attitudes or between his behavior and attitude.
Compatibility Incompatibility
Resonance Rationalization
is any relatively permanent change in behavior that occurs as
a result of experience.
Attitude Perception Learning Personality
The Big five factors of Personality are extraversion, Conscientiousness,
agreeableness, emotional stability and
Openness to experience Openness to change
Both of above None of the above
is two or more people who interact and work with each other to
achieve a common purpose.
Team Group Committee Virtual teams
Seat
No. Set P
Set P
SLR-CL 4 *SLRCL4*
The various stages of group development are strong, norming
and performing.
Forming Formalizing
Gathering None of the above
The degree to which members are attracted to each other and are motivated
to stay in the group is
Bonding Cohesiveness
Attitude Perception
10) A group of geographically, organizationally and/or time dispersed workers
brought together by information and communication technologies to
accomplish organizational tasks is
Self-Managed team Problem solving team
Cross-functional team Virtual team
11) The ability to monitor one's own and others' feelings and emotions and
discriminate among them and to use the information to guide one's thinking
and action is
Emotional quotient Emotional Intelligence
Emotional literacy Intelligence
12) Unfreezing, and refreezing are the steps in change process.
Freezing Changing Defreezing Defrosting
13) is disagreement between two or more individual or groups over
an issue of mutual interest.
Cognitive dissonance Reinforcement
Conflict Perception
14) Burnout is a consequence of
Stress Perception Attitude Learning
2. Answer the following 14
Write a short note on Formal and Informal groups.
Virtual teams.
3. Attempt the following 14
Write a note on change process.
Discuss the stages of group development.
Set P
*SLRCL4* SLR-CL 4
4. Attempt any one of the following 14
What is OB Explain factors affecting individual behavior.
OR
Explain resistance to change. How to manage resistance to change
5. Case Study. 14
Good people-valuable employees quit their jobs every day. Usually, they leave
for better positions elsewhere. Take Ken, an experienced underwriter in a north
eastern insurance company, who scribbled the following remarks on his exit
interview questionnaire
This job isn't right for me. I like to have more input on decisions that affect
me-more of a chance to show what I can do. I don't get enough feedback to
tell if doing a good job or not, and the company keeps people in the dark
about where it's headed. Basically, I feel like an interchangeable part most of
the time.
In answer to question about whether the company could have done anything
to keep him, Ken replied simply, "probably not".
Why do so many promising employees leave their jobs And why do so many
other stay on but perform at minimal level for lack of better alternatives One
of the main reasons Ken's reason can be all but invisible, because it's
so common in so many organizations a system wide failure to keep good
people.
Analyze the Case. 5
Identify the problem. 2
Identifying alternative solutions. 5
Giving the best solution. 2