Exam Details
| Subject | quality management in hospitals | |
| Paper | paper 3 | |
| Exam / Course | master of hospital administration | |
| Department | ||
| Organization | Dr.M.G.R. Medical University | |
| Position | ||
| Exam Date | October, 2018 | |
| City, State | tamil nadu, chennai |
Question Paper
OCTOBER 2018 Sub. Code: 5013
MASTER OF HOSPITAL ADMINISTRATION EXAMS
(Regulations for the candidates admitted from 2016-2018)
SECOND YEAR
PAPER III QUALITY MANAGEMENT IN HOSPITALS
Q.P. Code 435013
Time Three hours Maximum 100 Marks
I. Elaborate on: x 20 40)
1. Explain the NABH standards with example.
2. Explain the Accreditation norms in terms of hospital design, layout facilities and
architecture.
II. Write notes on: (10 x 6 60)
1. What are the various parameters to measure service quality?
2. Explain control units.
3. Quality is a new competitive weapon. Justify.
4. What is process mapping?
5. Explain Root Cause Analysis with an illustration.
6. Trace the evolution characteristics of Quality.
7. What is failure testing?
8. Bring out the significance of Management Responsibility and quality policy.
9. What are the tools used for process capability analysis?
10. What are the benefits of NABH to patients and employees?
MASTER OF HOSPITAL ADMINISTRATION EXAMS
(Regulations for the candidates admitted from 2016-2018)
SECOND YEAR
PAPER III QUALITY MANAGEMENT IN HOSPITALS
Q.P. Code 435013
Time Three hours Maximum 100 Marks
I. Elaborate on: x 20 40)
1. Explain the NABH standards with example.
2. Explain the Accreditation norms in terms of hospital design, layout facilities and
architecture.
II. Write notes on: (10 x 6 60)
1. What are the various parameters to measure service quality?
2. Explain control units.
3. Quality is a new competitive weapon. Justify.
4. What is process mapping?
5. Explain Root Cause Analysis with an illustration.
6. Trace the evolution characteristics of Quality.
7. What is failure testing?
8. Bring out the significance of Management Responsibility and quality policy.
9. What are the tools used for process capability analysis?
10. What are the benefits of NABH to patients and employees?
Other Question Papers
Subjects
- bio-statistics andoperations research
- essentials of strategic management
- financial and management accounting
- healthcare economics
- healthcare human resources management
- hospitalmanagement information system
- in healthcare
- legal framework for hospitals
- logistics and supply chain management in healthcare services
- management concepts and organization
- management concepts and organization behaviour
- marketing of hospital services
- organization and management of hospitals and healthcare units
- principles of epidemiology and communitymedicine
- project planning & mangement
- quality management in hospitals
- research methodology in healthcare