M.Sc./M.C.A. DEGREE EXAMINATION, NOVEMBER/DECEMBER 2017.
First Semester
BUSINESS COMMUNICATION AND SOFT SKILLS LIFE SKILLS
(Common for Computer Science, Data Science and M.C.A.)
2 16011
Time 3 Hours Max. Marks 70
SECTION — A
Answer any FIVE of the following. 6 30 Marks)
1. How is stative verb misused in Indian English?
2. Give suggestions to women to dress for an interview.
3. Features of business notices.
4. What is telephone etiquette?
5. Give a note on the role of e-mails in communication.
6. How are video-conferences useful?
7. What is meant by active listening?
8. Define emotional intelligence.
SECTION — B
Answer ALL questions. 10 40 Marks)
9. Discuss the barriers to verbal communication.
Or
10. Write a note on different settings for interviews for different purposes.
11. Contrast spoken communication with written communication.
Or
12. What are the features of effective writing?

13. Write a brief note on types of conflicts and steps to resolve conflicts.
Or
14. Discuss the importance of body language in nonverbal behaviour.
15. Attempt an essay on professional life skills.
Or
16. What are the different types of reports? What information is required to prepare
them?