Total No. of Questions [Total No. of Pages 02
MBA YEARS) DEGREE EXAMINATION, MAY 2017
First Year
HOSPITAL ADMINISTRATION
Introduction to Computers and MIS
Time 3 Hours Maximum Marks 70
Section A
Answer any three of the following × 5 15]
Q1) Cache
Power point Presentations
Types of network
Graphs and charts by Ms Excel
System development and life cycle steps
Data communication
Section B
Answer any three of the following × 15 45]
Q2) Explain windows operating system functions.
Q3) Explain tool bar, their Icons and commands in Ms-office.
Q4) How to create queries and forms by using Ms Access?
Q5) Explain the advantages and disadvantages of Ms-Excel.
Q6) Define systems Analysis design. Discuss the nature and characteristics features of
system Analysis design.
Q7) Explain recent trends in Information Technology.
Section C
Compulsory
Q8) Case study
At present, the Snocan company which manufactures 25 products has 103 sales offices
throughout the United States with an average of 10 sales representatives per office.
Every week, the sales reports in each office are tabulated by a clerk on a rotary
calculating machine. The reports divided sales according to sales representative,
product and customer. The reports are mailed to headquarters where they are
combined by clerks using calculating machines. The results, are them typed and given
to marketing research and to management. While top management is studying the
reports, marketing research analyzes them and forecasts sales to the next six months.
Unfortunately, by the time management receives the reports they are from three to six
weeks old.
A new system has been devised in which daily sales by salesperson, product and
customer are sent over a data communication line from each office to headquarters. A
new electronic computer is to be installed to compile and analyze the data and forecast
sales. The computer will also handle payroll calculations and replace three clerks in
payroll.
The detailed design has been approved by management. The company's system
designer is now ready to detail plans for implementation. Nobody in the company has
had any experience with computers or computer languages. About 2000 square feet of
floor space is available at present for the computer centre. The kind of data
transmission equipment and the computer have not yet been specified.
Provide the Snocan Company with a thorough set of plans for implementing their new
MIS.