Total No. of Questions [Total No. of Pages 03
MBA DEGREE EXAMINATION, MAY 2017
First Year
HOSPITAL ADMINISTRATION
Management Process Organizational Behaviour
Time 3 Hours Maximum Marks 70
Section A
Answer any three of the following × 5 15]
Q1) Concept of Motivation
Planning premises
Halo effect
Management by objectives
System approach
Continuum of leadership
Section B
Answer any three × 15 45]
Q2) Discuss various function of management in a Hospital.
Q3) Explain the process followed in staffing.
Q4) Explain about communication barriers in a Hospital.
Q5) Discuss briefly various theories of motivation.
Q6) Explain organisational culture, its nature and significance.
Q7) Explain the organisation change and causes of change.
Section C
Compulsory
Q8) Case study.
Read the case given below carefully and answer the questions that follow:
Mr. Tarachand has been working for five years with the present company as
'data processing analyst'. He was anxiously looking for an opportunity to seek
promotion to the first line supervisory position ever since the corporate office
announced a merit promotion scheme for this organization as well as other units.
As a part of this scheme Mr. Tarachand was selected as a trainee to participate
in the company's Supervisory Development programme. This programme had a
duration of six months and was conducted as the in-company programme. The
participants were required to attend this programme thrice a week in the afternoon.
Lectures and Supervisory development exercises constituted the methodology of the
programme.
Mr. Tarachand was very much excited about the programme, and was eagerly
waiting for its commencement. He knew that a good performance in this programme
would almost guarantee the much valued promotion.
As the programme finally commenced, Tarachand became mentally set to
make all out effort to do well and emerge as an outstanding participant. He cut down
his social commitments and started studying throughout the day on Sunday and till late
hours during nights on working days.
One month after its commencement, Tarachand took his first periodical Test.
He had studied hard and was enjoying the concepts he was learning. Tarachand had
always been a good student throughout his high school and college career. So he
expected to do well in this. This test and others to follow in this progamme were
obviously far more important to him that his school and college examinations. The
results in these tests were to open his path to the coveted career in management.
The results of the first examination were communicated to the participants
four days after it was given. In all four grades, and B could be earned by the
participants and Tarachand got the B grade.
Tarachand was obviously upset by the result. He was depressed. He was at a
loss to find why he had done so poorly on this test eventhough he was thoroughly
prepared. He desperately commented, 'How could this happen when I always did well
on tests in the school and college days"?
In the following two weeks after the first test, the programme coordinator
found that Tarachand missed three sessions. He had never done so before the test. In
two sessions he attended, he was found to be lacking in attention and did not
participate in the exercises. He did not take notes in the lectures.
Questions
What needs Tarachand wanted to satisfy?
Analyze Tarachand's behaviour in terms of expectancy theory.
What the course coordinator should do to motivate Tarachand?