DIPLOMA IN EXAMINATION, APRIL 2018
Second Year
Catering And Hotel Administration
FRONT OFFICE OPERATIONS
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. What is a business center?
2. Define lost and found.
3. Define concierge.
4. What is paging?
5. Explain voucher.
6. Define city ledger.
7. What is credit?
8. What is a no show?
9. What is a Travelers cheque?
10. What is a credit card?
Sub. Code
22
CP-8683
2
Ws19
Part B 5 25)
Answer all questions.
11. What is a CRE? Explain his role.
Or
How to help a proper surveillance in a hotel?
12. Name the extra facilities effective to a guest in the
hotel premises.
Or
Explain in detail
Business class
Lost and found.
13. Brief the Job description of concierge.
Or
How to Escort guest to their Rooms?
14. Explain in detail credit monitories.
Or
Brief the functions at night auditor.
15. What are the various types of check-outs?-Explain.
Or
Sketch a guest bill.
Part C 10 30)
Answer all questions.
16. What are the potential check out problems
Explain?
Or
Explain the process of Night auditing.
CP-8683
3
Ws19
17. Brief in detail computer billing.
Or
Mention the three types of travellers to a hotel and
brief.
18. Brief the job description of bell captain and bell boy.
Or
Brief the services offered in front office with details.
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