CRAFT CERTIFICATE COURSE EXAMINATION,
APRIL 2018
Non-Semester
FRONT OFFICE OPERATION
ROOMS DIVISION MANAGEMENT
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 2 20)
Answer all questions.
1. What is ADR?
2. Define Credit Monitoring.
3. What is meant by over stay?
4. What is the average room rate?
5. What are primary colours?
6. List out Furniture and fixtures.
7. What are the uses of lighting?
8. Write down the types of linen.
9. What are the Advantages of OPC?
10. What is guest room supervision?
Sub. Code
13
CP-8668
2
Wk 4
Part B 5 25)
Answer all questions.
11. Write short note on role of night auditor.
Or
Briefly explain about No shows.
12. Write down the role of front office in marketing and
sales.
Or
Explain about room selling methods.
13. List out types of colour scheme systems.
Or
What is the Importance of Interior design in a hotel
rooms?
14. Write down the classification of lighting systems.
Or
Write down the Importance of maintaining the floor
coverings.
15. Give a detail notes on linen room management.
Or
What are the advantages and disadvantages of
in-house security department and contracted
security services?
CP-8668
3
Wk 4
Part C 10 30)
Answer all questions.
16. Explain the importance of forecasting in front office.
Or
Explain the advantages and disadvantages of
on-premises laundry.
17. Explain the role of colours in Interior design.
Or
Briefly explain the public area supervision.
18. Give a detail notes on laundry management.
Or
Explain the furniture fixtures and upholsteries.