Exam Details
| Subject | Quality Tools And Techniques | |
| Paper | ||
| Exam / Course | Post Graduate Certificate In Quality Management In Healthcare (PGCQM) | |
| Department | School of Health Science (SOHS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. Enumerate the core values and concepts that help in enhancing organizational performance. Critically discuss any two of them.
2. Describe Shewhart cycle. Discuss in detail four steps of PDCA methodology.
3. Explain Management Approach. Discuss in detail the importance of Poka-Yoke (Mistake-proofing).
4. Define six Sigma. Describe in detail DMAIC (Define, Measure, Analyse, Improve, Control) Approach.
5. Explain the meaning of the term Kaizen. Enumerate the key Kaizen practices and describe any two of them in detail.
6. Enumerate the types of Benchmarking. Critically discuss the key steps to Benchmarking.
7. Describe in detail mean, median and mode. Support your answer with examples.
8. Write short notes on any two of the following:
Sampling
Hypothesis Testing
Research Hypothesis
2. Describe Shewhart cycle. Discuss in detail four steps of PDCA methodology.
3. Explain Management Approach. Discuss in detail the importance of Poka-Yoke (Mistake-proofing).
4. Define six Sigma. Describe in detail DMAIC (Define, Measure, Analyse, Improve, Control) Approach.
5. Explain the meaning of the term Kaizen. Enumerate the key Kaizen practices and describe any two of them in detail.
6. Enumerate the types of Benchmarking. Critically discuss the key steps to Benchmarking.
7. Describe in detail mean, median and mode. Support your answer with examples.
8. Write short notes on any two of the following:
Sampling
Hypothesis Testing
Research Hypothesis
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Ethical Issues
- Quality Improvement As An Organizational Strategy
- Quality In Health Care
- Quality Tools And Techniques