Exam Details
| Subject | Quality In Health Care | |
| Paper | ||
| Exam / Course | Post Graduate Certificate In Quality Management In Healthcare (PGCQM) | |
| Department | School of Health Science (SOHS) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. Define Quality. Enumerate various approaches for defining quality. Discuss the Transcendent Approach in detail.
2. Justify the statement, "Quality is a magic bullet" and critically discuss the manager's perception of quality.
3. Enumerate different phases of quality. How will you plan, organize and implement TQM in a seven-fifty beds hospital?
4. The whole spectrum of medical and nursing care is based on quality of structure, process and outcome. Critically discuss the quality of process.
5. Define Standards. Enumerate Joseph Juran's ten steps of quality improvement and discuss any three of them in detail.
6. Explain the meaning of 'Zero Quality Control'. Discuss in detail Shigeo Shingo's "Just in time" manufacturing system and Poka-Yoke (mistake-proofing system).
7. Discuss in detail Tom Peters' concept of "Managing by walking about" (MBWA).
8. Enumerate the factors influencing hospital care and utilization of facilities. Suggest measures for cost containment in day-to-day activities of hospital.
2. Justify the statement, "Quality is a magic bullet" and critically discuss the manager's perception of quality.
3. Enumerate different phases of quality. How will you plan, organize and implement TQM in a seven-fifty beds hospital?
4. The whole spectrum of medical and nursing care is based on quality of structure, process and outcome. Critically discuss the quality of process.
5. Define Standards. Enumerate Joseph Juran's ten steps of quality improvement and discuss any three of them in detail.
6. Explain the meaning of 'Zero Quality Control'. Discuss in detail Shigeo Shingo's "Just in time" manufacturing system and Poka-Yoke (mistake-proofing system).
7. Discuss in detail Tom Peters' concept of "Managing by walking about" (MBWA).
8. Enumerate the factors influencing hospital care and utilization of facilities. Suggest measures for cost containment in day-to-day activities of hospital.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Ethical Issues
- Quality Improvement As An Organizational Strategy
- Quality In Health Care
- Quality Tools And Techniques