Exam Details
| Subject | Sales And Customer Service | |
| Paper | ||
| Exam / Course | Bachelor of Arts (Psychology) | |
| Department | Centre for Corporate Education, Training & Consultancy (CCETC) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. "The trends in sales management are ever changing." Explain in detail along with the relation of sales and distribution management. Give examples to support your answer.
2. What do you understand by the term customer service Explain the significance of customer service management, with a suitable example, in the context of retail industry.
3. What do you mean by salesforce automation What are the advantages of salesforce automation? Discuss.
4. Define sales forecasting. Explain its relevance in retail businesses.
5. Discuss the importance of personal selling. Also discuss the challenges in personal selling.
6. Illustrate various problems In sales management.
7. Explain the term internal marketing. Discuss its objectives and significance.
8. Write short notes on the following:
Service Quality
Steps in Selling
Customer Loyalty
Communication to Customers
2. What do you understand by the term customer service Explain the significance of customer service management, with a suitable example, in the context of retail industry.
3. What do you mean by salesforce automation What are the advantages of salesforce automation? Discuss.
4. Define sales forecasting. Explain its relevance in retail businesses.
5. Discuss the importance of personal selling. Also discuss the challenges in personal selling.
6. Illustrate various problems In sales management.
7. Explain the term internal marketing. Discuss its objectives and significance.
8. Write short notes on the following:
Service Quality
Steps in Selling
Customer Loyalty
Communication to Customers
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Basic Social Anthropology
- Business Accounting
- Business Communication - I (Language Skills)
- Business Communication-2 (Interpersonal Communication Skills)
- Business Economics
- Business Economy And Indian Retail Environment
- Business Information Systems And Applications
- Business Organization AndManagement
- Category Management
- Consumer Behaviour
- Developmental Psychology
- E - Retailing
- Environmental psychology
- Financial Management
- Forensic psychology
- General Psychology
- Human Resources Management
- Industrial and organizational Psychology
- Introduction to counseling Psychology
- Legal Framework Consumer Right And Corporate Governance
- Motivation and emotion
- Neuropsychology
- Principles Of Marketing
- Psychopathology
- Research Methods In Psychology
- Retail Behaviour (Processes And Floor Management)
- Retail Economics And Space Productivity
- Retail HR
- Retail Information Technology
- Retail Marketing And Visual Merchandise
- Retail Operations Management
- Sales And Customer Service
- School psychology
- Social psychology
- Statistics In Psychology
- Supply Chain Management
- Theories of personality