Exam Details
| Subject | Retail Operations Management | |
| Paper | ||
| Exam / Course | Bachelor of Arts (Psychology) | |
| Department | Centre for Corporate Education, Training & Consultancy (CCETC) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. What is customer relationship management programme? Describe one CRM programme that you have participated in as a customer.
2. Explain how an efficient supply chain system can increase a retailer's level of product availability and decrease its inventory management.
3. Discuss various steps in merchandise planning with suitable examples.
4. How would you detect and prevent shop-lifting in a retail store? Give an example to support your answer.
5. "Creating an appealing store atmosphere is very important in a retail store." In the light of the statement, discuss the various ways to make the atmospherics of the store appealing.
6. Discuss, how retail store operation is going to be one of the significant platforms for integrated planning.
7. Discuss the advantages and disadvantages of having a centralised warehouse.
8. Write short notes on the following:
Employee Theft
Loyalty Programmes
Merchandise Hierarchy
Managing Displays
2. Explain how an efficient supply chain system can increase a retailer's level of product availability and decrease its inventory management.
3. Discuss various steps in merchandise planning with suitable examples.
4. How would you detect and prevent shop-lifting in a retail store? Give an example to support your answer.
5. "Creating an appealing store atmosphere is very important in a retail store." In the light of the statement, discuss the various ways to make the atmospherics of the store appealing.
6. Discuss, how retail store operation is going to be one of the significant platforms for integrated planning.
7. Discuss the advantages and disadvantages of having a centralised warehouse.
8. Write short notes on the following:
Employee Theft
Loyalty Programmes
Merchandise Hierarchy
Managing Displays
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Basic Social Anthropology
- Business Accounting
- Business Communication - I (Language Skills)
- Business Communication-2 (Interpersonal Communication Skills)
- Business Economics
- Business Economy And Indian Retail Environment
- Business Information Systems And Applications
- Business Organization AndManagement
- Category Management
- Consumer Behaviour
- Developmental Psychology
- E - Retailing
- Environmental psychology
- Financial Management
- Forensic psychology
- General Psychology
- Human Resources Management
- Industrial and organizational Psychology
- Introduction to counseling Psychology
- Legal Framework Consumer Right And Corporate Governance
- Motivation and emotion
- Neuropsychology
- Principles Of Marketing
- Psychopathology
- Research Methods In Psychology
- Retail Behaviour (Processes And Floor Management)
- Retail Economics And Space Productivity
- Retail HR
- Retail Information Technology
- Retail Marketing And Visual Merchandise
- Retail Operations Management
- Sales And Customer Service
- School psychology
- Social psychology
- Statistics In Psychology
- Supply Chain Management
- Theories of personality