Recruitment for Retail Operations Head, Bank Of Baroda

Baroda Global Shared Services Ltd.

Position	Retail Operations Head
Position Purpose	The Retail Operations head is responsible for managing the centralized
	Retail operations seamlessly across Retail Products in both assets and liability side and drive efficiency, improving productivity & turnaround times and delivering quality service to both internal and external customers.
	Must support and guide Back office units and branches on day-to-day operations, Having overview knowledge of Banking Operations in the areas of Liabilities, Assets, Rural Finance, Wealth banking and Account Maintenance
	The role requires a high degree of development and implementation of controls and compliance across the business and working closely with functional business heads to ensure management controls and exposures are managed effectively
	Should be strong in Risk Management and Corporate governance, exposure to Banking, Finance, Operations, Technology, Customer Service, Audit and Consulting
	To handle large teams in diverse geographies and culture, in a high volume transaction processing, customer focused and quality driven environment
Role & Responsibilities	Controls & Supervision Support business to have healthy Book Growth through faster processing
	, higher quality of operations and superior and consistent Client
	experience across geographies
	Being the Single Point of Contact for Head Office, Back Office, functions
	that require implementation of initiatives across Branches in the Region
	Ensure day-to-day activities within the Ops & IT functions are aligned with
	Banks strategic goals and objectives and are contributing fully to their
	achievement
	Ensure effective management of operational risk throughout the Ops
	functions, working in partnership with other functions to ensure the
	management of operational risk throughout the end to end business
	processes
	Through effective controls, governance and quality audits/sampling
	ensure that risk is identified and appropriate procedures are put in place
	to mitigate risk/reduce losses to the Bank
	Being the Primary auditor & controller to the extent of reviewing, tracking,
	monitoring & auditing records in branches, Back Offices through Ops
	Head
	Ensuring that process controls are adhered to and testing of controls,
	monitoring and reporting of the key operational risk items pertaining to
	branches and Back offices.
	Sets and communicates policies, long term plans, big picture concepts
	and other relevant information so that staff can understand context and
	manage their performance
	Ensures high staff morale, responsible for following up on the feedback of

surveys,(Voice of Customers) etc.

Performance Management, Budgets and Forecasts

Ensuring that all expectations that clients & colleagues have from the Ops team is delivered in a timely, accurate & reliable manner Work with locations to ensure continuous improvement in operational processes to bring down operational costs Ensuring standardized processes for various Operations and identify opportunities for synergies To control and oversee all budgeting and forecasting activity in the Operations units as required Review monthly performance against budgets on all cost centers and ensure that any excesses are challenged/agreed Review & track system for monitoring quality and speed of delivery and take steps to address deficiencies

Ensuring through monitoring and developing the team in a methodical/ sustained manner, that most team members are successful in their job-roles & are groomed/mentored for higher responsibilities

Responsible for coaching & training of staff about relevant processes, documentation, regulations, etc.

Responsible for coaching, developing and motivating staff to achieve superior results. Identifying high-potential direct reports and putting a development plan in place to assist them in their growth and develop successors for key positions

Maintain awareness of strengths/weaknesses of direct reports and provide them with feedback on a regular basis Implementation of activities designed to attract, develop and retain a diverse team

Projects Ensure new opportunities of process improvement and cost save are identified Liaise with locations to ensure that all new initiatives are agreed on and are implemented Perform post implementation analysis to ensure proper management of process improvement initiatives and associated cost save are being realized Innovative plans to increase productivity through automation and process improvements Reduction of operating expenses and increasing straight through processing of transactions UAT testing experience of Workflow/LOS/Core Banking Supporting implementation of various initiatives such as ISO certification, Quality Circle, Six-Sigma, 5-S, Quality Assurance

Experience and Job specific skills	Eighteen or more years of experience in managing Retail Liability & Lending Operations, with strong knowledge in KYC, AML and documentation Essential Experience of working in a PSB/Private Bank, multi-environment with matrix reporting Awareness of cultural differences and varying legal/regulatory environments Project Management expertise Team working and Relationship building Thorough knowledge on Retail Loans, documentation and other related accounting Customer centric, to achieve customer satisfaction and audit scores Strong analytic skills and ability to rapidly assimilate complex information Monitoring of Metrics, Bureau & Regulatory reporting Reviewing of Audit Reports and Closure Technical skills KYC Documents Well versed in KYC and AML as per RBI guidelines System o Core Banking (Finacle/ iFlex), MS Excel, Power Point and LOS/LMS (Indus/Finnone) o Extensive knowledge of approaches used to measure and manage retail banking, including technology, outsourced service provider, and business resiliency risk Behavioral Skills Behavioral -Strong written and verbal communication skills, including the ability to explain complex, technical issues and make clear recommendations to stakeholders -Exceptional interpersonal skills ability to communicate, collaborate, and influence a diverse group of stakeholders -Strong project management skills -Self-motivated and Goal oriented Stakeholder Management -Relationship Management skills both inside and outside the bank Enterprising -Self-motivated and Goal oriented
Educational Qualification	Bachelors degree & Master degree in Business, Finance or Economics with an emphasis on retail banking related discipline required.
CTC offered	Compensation will not be a limiting factor for the right candidate and will be discussed on a case by case basis.
Location of posting	Ahmedabad The candidate may be deputed to work with the team(s) with the organization/ parent organization/ any subsidiary of the parent organization if and as deemed necessary.
Email to be sent to	joginder.rana@bankofbaroda.com
Website	www.bankofbaroda.com
Contact Person	Mr. Joginder Rana
Contact Number	022-6698 5124
Last Date for application	9th June, 2017

Important Dates

	Start Date	End Date
Applications		09-Jun-2017

Notification Issued By

Organization : Bank Of Baroda
Organization City, State : , central government
Organization Website :