S.

No.

Designation

Evaluation Criteria

Roles and Responsibilities

Requirement

(may get increase or decrease as per the requirement)

Fee

1

Patient Care Manager

(PCM)

Qualification: Bachelors Degree in Life Sciences with full time Post Graduate Qualification in Hospital (or Healthcare) Management from a recognized university

Experience: At least one year experience in a hospital after acquisition of the aforementioned qualifications.

Age Limit: Not more than 40 Yrs. on the date of joining

Management of the patient care coordinators

Ensure that the PCCs are in full attendance and ensure replacement/alternative in case of absenteeism

Act as the first point of escalation for any issues that are reported by PCCs

Management of patient movement from waiting area to respective OPDs in batches

Overall management of process implementation

25

Rs. 30,000/- per month

consolidated with annual increment of 10%

2

Patient Care Coordinator (PCC)

Qualification: Full Time Bachelors Degree in Life Sciences (preferred) or Bachelors Degree in any field

Experience: At least one year experience in a hospital after acquisition of the aforementioned qualification

Age Limit: Not more than 35 Yrs. on the date of joining

Help and guide patients in a compassionate manner

Ensure smooth functioning of the process workflow

Manage seating of patients at PRC, waiting areas.

Operation of access control scanners

Assisting and providing navigational support to patient

25

Rs.18,462/- per month

(as per minimum Wages Rates of Delhi Govt. revised from time to time)