Selection procedures for FLC Counsellors on contract basis:

Bank has decided to hire services of FLC Counsellors at following centers in the state of Bihar.

Sr.	Name of FLC	State
No.
1.	Chapra	Bihar
2.	Dharbhanga	Bihar
3.	Bihat	Bihar

Criteria for Engagement of FLC Counsellors are as under:

Sr.	Particulars		Proposed Criteria
No
1	Eligibility		Qualification:
			i)	A graduate degree from recognized University. Preference will
				be given to having post graduate degree in the area of
				Agriculture, Veterinary Science, Sociology, Psychology and
				Social work.
			ii)	Should be well conversant with the local language.
			iii)	Should possess flair for teaching and computer knowledge.
			Experience :
			i)	Shall be an Officer who has retired / Opted for VRS not below
				the post of Scale-II with minimum 20 years of service of which
				at least 10 years in Scale-I in any Cooperartive Bank /Nationalized Bank/ SBI
				Group/ Pvt. Bank.
			ii)	He should have worked as Branch Manager/ Agri. Officer in
				any scale in a rural branch for at least 3 years.
			iii)	He should possess satisfactory service certificate from
				previous employer
			Age :
			At the time of appointment on contract, candidate should not be
			more than 62 years of age.
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				Resident :	Should be resident of
				i) For FLC of Bihat (Begusarai)	Resident of Bihat (Begusarai)
				i) For FLC of Chapra -	Resident of Chapra,
				ii) For FLC of Darbhanga-	Resident of Darbhanga.
2	Remuneration		A Consolidated remuneration of Rs. 15000/- including HA/TA
				FLC Counsellor will have to submit monthly visit diary of Financial
				Literacy Camps to the Bank Manager (BM). The remuneration
				amount will be released by Dy.Gen. Manager on verification of monthly
				visit diary of FLCCs.
				For a service period of less than one month, the payment will be
				made on pro-rata basis. Statutory tax deductions will be done as
				applicable by the paying authority.
3	Halting/			No separate Halting / Travelling Allowance would be considered for
	Travelling
				conducting Financial Literacy Camps.
	Allowance	while
	on tour
4	Key			FLC Counsellors Would be in charge of a particular FLC and would
	Responsibility		provide counseling at FLC in accordance with the guidelines of RBI
	Area :			on FLC. He shall report to the concerned Lead District Manager.
5	Roles	&		i) Carry on day to day activities of FLCs as per guidelines of RBI
	Responsibilities:		(enclosed as Annexure-II)
				ii) Impart financial literacy in the form of simple messages like why
				save, why save with banks, why borrow from Banks, etc.
				iii) To ensure that miss selling of financial products and services does
				not take place
				iv) To maintain record in the form of register containing details such as
				name , gender, age, profession, contact details, whether banked or
				unbanked, details of services availed and whether linked with
				banking services
				v) To arrange gram sabhas/ awareness camps in rural areas
				vi) Imparting knowledge on various schemes of Govt. of India (like
				PMJDY, APY, PMSBY, PMJBY and other social security schemes
				etc.) announced from time to time as per instructions of Head Office
				vii) Other responsibilities that may deem fit from time to time.
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6	Reporting			The selected Counsellors will report to the concerned Branch
	Authority			Manager and BM will submit monthly report to Head Office
				before payment of monthly remuneration.
7	Leave			i. Casual Leave :- 1 day for every completed month
	entitlement:			ii. Sick leave	:- 15 days full pay for every year. Credit will be given
				pro-rata
				Basis on completion of every month.
				iii. In case of absence from office without valid leave/ leave at credit,
				prorate deduction from monthly payment shall be made.
				iv. Un-availed leave cannot be carried forward to next calendar year.
				v. Bank would be free to terminate the services in case of a
				counsellors remaining on unauthorized absence for more than 15
				days beyond the entitled leave in a calendar year.
8	Discontinuation/		Services of the FLC Counsellors may be terminated by Bank if
	Termination	of		performance of the FLC Counsellors is not satisfactory and/ or any
	services			other reason; bank does not require FLCC services. One month
				advance notice period will be issued by bank & vice versa, in case of
				counsellors quits the job.
9	Mode	of		Interview
	Selection
10	Application form		The candidate will be required to take a print out of the application
				available on our web site and submit to the The Bihar State Cooperative Bank Ltd, Patna
				along with required documents/ certificates in respect of
				eligibility criteria, and application fee.
				MANAGIGNG Director :
				Managing Director The Bihar State Cooperative Bank Ltd Ashok Raj Path, Patna-4
				Name of Financial Literacy Centre (FLC) for which the applicant
				is applying should be clearly mentioned as under:
				APPLICATION FOR FLC
11	Application Fee:		The application fee/ postages would be as under:
				Rs.400/-	:	General & OBC category
				Rs. 50/-	:	Reserved category (SC/ST/Physically
				Handicapped)
				The application fee will be by way of Demand Draft drawn in
				favour of The Bihar State Cooperative Bank Ltd payable at Patna.

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12	Minimum		The Interview will carry 100 marks. Minimum qualifying marks in the
			interview will be 50% (45% in case of SC/ST/OBC and PH
	qualifying marks
		candidates). Marks obtained in the interview will be reckoned for
	in interview
			merit ranking.
13	Attributes	of	The assessment of the candidates	on various	attributes with
	Assessment		weightage will be as under:
				Sr.	Attribute			Weightage in
				No.				the Interview
				1	Attitude/Inter-Personal			20
					Relations
				2	Communication Skills			20
				3	Banking Knowledge			50
				4	Conversant	with	local		10
					language
					TOTAL:				100
14	Preparing	Final	The final merit list will be prepared on the basis of the marks scored
	Merit	&
			by the candidates in the interview.
	Declaration	of
			On approval by the competent authority the result will be declared
	Result:
			and placed on bank's website for information of the candidates. No
			separate advertisement will be given in the newspaper.
15	Issuing		On declaration of result, the competent authority will issue offer letter
	assignment	offer
			for hiring services as FLC Counsellors	to the candidate selected,
	/ letter
			giving 15 days' time for joining the services.
16	Waiting List		Wait list of candidates will be drawn provided the candidates meet
			the minimum required standards and selected by the Interview
			Committee. Waiting list will be kept to fill the vacancies arising out of
			non-acceptance, non-reporting, termination by candidate/Bank.
			Waitlist will be valid for one year from the date of declaration of
			result.

Disclosures

Banks has reserved right to change in number of Posts, Terms & condition at any time during hiring process or after joining of FLC Counsellors.

In case of any dispute about procedures and application form, English version will be final.

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ANNEXURE II

A. Financial Literacy - Guidance note for trainers:

1. The objective of conduct of financial literacy camps is to facilitate financial inclusion through provision of two essentials i.e. literacy and easy access. It should aim at imparting knowledge to enable financial planning, inculcate saving habits and improve the understanding of financial products leading to effective use of financial services by the common man. Financial literacy should help them plan ahead of time for their life cycle needs and deal with unexpected emergencies without resorting to debt. They should be able to proactively manage money and avoid debt traps. In order to ensure that the knowledge provided through awareness results in inculcating banking habits, literacy inputs need to be synchronized with access to financial services so as to enable the common man to use the information effectively to gain control over financial matters. It should also result in enhancement of their economic security aided by use of banking services.

2. The banks as providers of financial services, have an inherent gain in the spread of financial inclusion and financial literacy, as it would help them capture the untapped business opportunities. Small customer is the key and banks should harness the business opportunities available at the bottom of the pyramid. Hence banks must view the financial literacy efforts as their future investments. Banks must provide a bouquet of banking services comprising of a small overdraft facility, variable recurring deposit account, KCC, remittance facilities to the account holders in order to make the accounts transactional. People should be encouraged to make transactions in these accounts so that the cost of maintaining the accounts is recovered to make it a viable and profitable business of the banks. The provision of adequate credit is also important not only in the interest of the customer, but also for the banks as the income earned through interest earned would make the exercise a commercially viable proposition. Banks must provide credit at a competitive though non exploitative rate but certainly not at a subsidised rate.

3. Creating awareness and knowledge about various products and providing these products at their doorstep would be the first step in capturing the accounts. The objective of Financial Literacy Guide is to create awareness and educate masses in a lucid manner about management of money, importance of savings, advantages of saving with banks, other facilities provided by banks and benefits of borrowing from banks. This guide is a ready reckoner for trainers involved in Financial Literacy and Financial Inclusion. It should be used as a standard text to be imparted to excluded people during the monthly financial literacy camps. In line with the objective of

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bringing the unbanked people into the banking fold, the strategy of conducting the literacy programs should also incorporate opening of accounts in camp mode followed by close monitoring of usage of accounts. In addition, a granular review would help in identifying the factors inhibiting the frequent use of accounts. The strategy should also include sorting out all such issues at the earliest. Moreover, while organizing financial literacy events, the involvement of Local Government officials and other prominent persons in the villages is also highly recommended. The banks may also consider associating NGOs with proven track record in the field of financial Literacy. However the contents of this guide should be used as a standard text to be imparted to financially excluded people during the monthly financial literacy camps.

B. Conduct of Financial Literacy Camps- Operational Guidelines:

All the Financial Literacy Centres and rural branches should prepare an annual calendar of locations for conduct of outdoor Financial Literacy Camps. At every location, the program should be conducted in three stages to be spread over a period of three months comprising of three sessions of minimum two hours each plus a visit to ensure timely delivery of cards. Suitable premises or open place for conduct of program should be identified in advance. Banks may customize the program depending upon the requirement of a particular location and available resources. In all circumstances, the underlying objective of the conduct of program should be to bring the maximum number of participants into the banking fold.

1. First Session

The first session would mainly focus on creating awareness on financial concepts, personal finance and management of money amongst the people. For this purpose, bank should organize a camp for a group of villagers. Advance publicity should be given in the village about the conduct of the camp to ensure good attendance by the villagers.

The work of organizing the camp should be taken up beforehand with the involvement of prominent persons of the area like village sarpanch, school teachers or any other person having good rapport with the villagers. Suitable arrangements may be made at the place identified for the conduct of the program. All the charts and play cards should be placed before the arrival of the participants.

Prepare a list of participants with details of name, age, occupation etc.

Topics to be covered should be financial planning, budgeting, savings, how to maintain financial diary, advantages of saving with banks, the concept of

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a Business Correspondent, difference between formal and informal sources of borrowing, purpose and cost of borrowing, different types of borrowing etc, as given in the guide.

Distribute a financial diary to each of the participants. Explain how to use the financial diary for preparing the budget and maintaining periodical accounts. Reiterate the advantages of maintaining the diary. Ask them to use diary at home for preparing their budget and writing income and expenses for one month. Advise them to bring the diary when they come for the next session.

At the end of the first session, the date for holding the second session to be announced and villagers to be informed that the Business Correspondent shall be introduced to the villagers during the second session. The fact that accounts will be opened through the BC should be conveyed to the villagers. The villagers must be made aware of the documents required to open the accounts and they should be asked to bring all these documents in the next session. Clear message should be that all the participants need to attend the second session.

Paste all the charts for permanent reading at a suitable place like village panchayat or sarpanch or school.

2. Second Session (Fortnight after holding of first session):

Take attendance. Find out the reasons for absence of the participants, if any. Introduce the Business Correspondent to the villagers and explain in detail the relationship of the BC with the bank, advantages of operations through BC, details of deposit and credit products and other services that would be available through the BC.

Give a demonstration of the working of the ICT device to the participants and explain how each of the features work, e.g. how it works when a deposit/withdrawal is made, etc.

Check the financial diary. Find out whether they had any difficulty in writing the diary. Advise them of corrections, if required. Advise them to write it regularly every month.

Explain the features of the account such as number of deposits/withdrawals that can be made in a month, limits on deposit/withdrawal if any, the amount of applicable charges, the modus operandi of crediting of social benefits directly into the account, types of remittances which can be made/received through the accounts.

Start enrollment for the opening of accounts.

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At the end of the enrollment, advise them regarding the approximate time within which the account would be opened and that they would get the cards for operating the account. Advise them that they should start using the accounts for day to day needs immediately after getting the cards.

After 15 days of the second session, branch officials should visit the village to ensure delivery of cards to the villagers. They will also make sure that the BC has started operations and villagers are able to make transactions.

3. Third Session (2 months after holding of second session):

Hold a meeting of villagers who had enrolled for account opening during the previous session. Interact with the villagers and the BC.

Ask them about any difficulty faced in the operation of the accounts or in using the ICT based system and seek suggestions for improvement of the same.

Any change by RBI/ GoI in above guideline will be applicable time to time.

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APPLICATION FOR THE POST OF FINANCIAL LITERACY COUNSELLOR ON CONTRACTUAL BASIS

APPLICATION FOR FLC ...

To,	Paste Passport
Managing Director,	size Photograph
The Bihar State Co-Operative Bank Ltd
Ashok Raj Path Patna-4,	Please sign across
________________	the Photograph

Dear Sir,

With reference to your advertisement on Banks website dated ________, I submit my application in prescribed format.

1. NAME (in full)-______________________________

2. ADDRESS FOR CORRESPONDENCE:

_______________________

________________________

________________________

________________________

_________________________

3. CATEGORY: _______________

4. If person with Disability: Type of disability: Percentage of disability:

5. DATE OF BIRTH (As per School leaving Certificate) :

	Age in completed years as on //:	___________Years
6.	Details of Nonrefundable Application Fee:
	Name of DD issuing Bank:		Place of Issue:
	Date of Issue:		Amount:
7.	Contact Details:
	MOBILE NO. -	LANDLINE No.
	E-MAIL ID-

8. GENDER:

9. NATIONALITY:

10. RELIGION:

11. MARTIAL STATUS:

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12. FATHERs/ Husbands NAME:

13. PERMANENT ADDRESS:

14. EDUCATION QUALIFICATION:

Qualificatio

Details

Board/

Full time/

Year of

Subjec

Marks

n

(B.A./B.Sc/

Universit

Part

Passin

t/

(Rank

M.A./M.Sc etc.)

y

Time

g

Special

if any)

ization

Graduation

Post

Graduation

Professiona

l

Qualificatio

n

Others/

Computer

Knowledge

15. RELATIVE EXPEREINCE - Total (in years)________________

Duration

Extra

S

Name of

Designation

Responsi

Pay

Ordinary

N

Bank

From

To

bilities

Scale

Achievemen

ts

16. RETIRED ON VRS/ SUPERANNUATION ______________________ DATE OF RETIREMENT ______________________ TOTAL YEARS OF SERVICE _________years OUT OF WHICH AS AN OFFICER __________years

POISITION AT THE TIME OF VRS/ RETIREMENT_______________

NO. OF YEARS WORKED AS RURAL BRANCH MANAGER ________years

17. DATE OF ISSUE OF SERVICE CERTIFICATE OF

OF PREVIOUS EMPLOYER

___________

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18. DETAILS OF PRESENT EMPLOYMENT:

(a) Organisation

(b) Full Address:

(c) Position:

(d) Reporting to:

(e) Salary/Compensation presently drawn:

19. Brief detail of experience in the Bank in respect of working in Cooperative Bank /Branch Manager/ as Faculty etc.

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

___________________________________

20. Significant Achievement (If Any) in respect of above assignments-

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

___________________________________________________________________

________________________________

21. Name and addresses of two references-

1) ___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

2) ___________________________________________

___________________________________________

___________________________________________

___________________________________________

___________________________________________

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DECLARATION

I hereby declare that the particulars furnished above are true and correct to the best of knowledge and belief and I understand that in the event of any information being found false or incorrect at any stage or not satisfying the eligibility criteria according to the requirements of the relative advertisement, my candidature/ appointment for the said post is liable to be cancelled/terminated at any stage and if appointed, my service are liable to be terminated. I am willing to serve anywhere in India. I agree that Bank has right to transfer me to any part of the country at its discretion.

I hereby agree that any legal proceedings in respect of any matter of claims or disputes arising out of this application and/or out of said advertisement can be instituted by me only at Mumbai and Courts/tribunals/forums at Mumbai undertake to abide by all the terms and conditions mentioned in the advertisement displayed on Banks website dated_________.

(Signature of applicant)

Place:__________________________

Date:___________________________

Enclosures:

1.

2

3.

4.

5.

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