Bank of Maharashtra announced job notification for the positions of Chief Customer Service Officer (Internal Ombudsman) in the department of Human Resources Management Department and in section of , . This job position Chief Customer Service Officer (Internal Ombudsman) located in pune and in state maharashtra. This job position is categorized as '' jobs.

The educational qualifications for this job position Chief Customer Service Officer (Internal Ombudsman) specified as The candidate must be a graduate in any discipline from a recognized University. The candidate with higher qualification.. Eligibility conditions for job position Chief Customer Service Officer (Internal Ombudsman) mentioned as and required experience levels for this job position Chief Customer Service Officer (Internal Ombudsman) are as follows More Relevant Experience Will Be Given Preference. The candidate shall either be a retired or Serving Officer, not below the rank of Deputy General Manager or equivalent of another bank / Financial Sector Regulatory Body and the applicant should not be in service of or should not have worked in the past in Bank of Maharashtra.He/ She should have necessary skills and experience of minimum seven years of working in areas such as banking, regulation, supervision, payment and settlement systems and /or consumer protection..

The salary or payscale for Chief Customer Service Officer (Internal Ombudsman) is Rs.60000/-.

The total number of vacancies or positions are 1. Out of which for General/Un-Reserved/OC (Other Castes) vacancies are 1. For OBC (Other Backward Classes) total positions reserved are 0. For SC (Scheduled Castes) category job positions reserved are 0 and for ST (Scheduled Tribes) category job positions reserved are 0. For all other categories of reservations total positions alloted are .

The minimum and maximum age limits to apply for job Chief Customer Service Officer (Internal Ombudsman) is minimum age limit is 0 and maximum age limit is 70.

The more and other important information related to this job specified as Opening and closing dates for payment of Application fees 28-01-2019 to 08-02-2019. Last Date for Receipt of Physical Applications 18-02-2019. Duration of Contract : The candidate shall be appointed on contract basis for 3 years. Working Hours : The working hours and weekly off/holidays for the incumbent shall be as applicable to the serving employees of the bank. Role and Responsibility of Internal Ombudsman: Internal Ombudsman shall not handle complaints received directly from the customers or members of public. In other words, the internal Ombudsman will deal only with the complaints that have already been examined by the bank’s internal grievance redressal mechanism and have remained partly of wholly un-redressed. Internal Ombudsman shall examine all customer grievances including complaints of deficiency in service on the part of the bank as also those listed under clause 8 of the Banking Ombudsman scheme,2006 ( as amended from time to time) received by bank and which are partly or wholly rejected by bank’s internal grievance redressal mechanism excepting the following: Complaints related to frauds, misappropriation etc. except in respect of deficiency of service, if any, on the part of the bank. Complaints / references relating to a) Internal administration , b) human resources, c) pay and emoluments of staff. References in the nature of suggestions, requests for concessions in rate of interest charged, rejection of loan proposal, modifications in sanction terms and conditions, enhancement in credit limit, waiver / write-off of loans, etc. which are primary in nature of commercial decisions. Complaints which have been decided by or are already pending in other for such as consumer for a, Courts, Debt Recovery Tribunals, etc. The Internal Ombudsman shall analyze the pattern of complaints such as product / category wise, consumer groups wise, based on geographical locations, etc. and suggest means for taking actions to address the root cause of complaints of different nature. The Internal Ombudsman shall examine the complaints on the basis of records / documents available with the bank and comments / clarifications furnished by the bank to specific queries of the Internal Ombudsman. The Internal Ombudsman may hold meetings with concerned functionaries / departments of the bank and seek any record / document available with the bank that is necessary for examining the complaint. To ensure resolutions through conciliation, the Internal Ombudsman may seek direct feedback / clarifications from the complainant. In cases of conciliation, where the decision of the Internal Ombudsman is accepted y the complainant, the Internal Ombudsman shall obtain and keep on record, a statement showing the terms of the agreement duly signed by the complainant. The Internal Ombudsman shall not represent the bank in legal cases arising out of complaints examined by the bank or the Internal Ombudsman. The Internal Ombudsman shall report to the Managing Director / Executive Director of the bank handling the customer grievances. The Internal Ombudsman shall immediately refer back to bank all such complaints which are outside the purview of the scheme. e-mail : bomcoper@mahabank.co.in

Important dates to be remembered related to this notification are as follows.
Date of Issue of Notificaition : . Applications will be issued from date and last date to submit applications is . The admit cards will be issued from to . The Priliminary Examinations will start from and will lasts upto date of . The Preliminary Examinations Results will be announced on date . The Main Examinations will start from date and will ends on . The answer keys for mains examinations will be announced on . The results for Main Examinations will be declared or announced on date . Job Interviews for this job positions Chief Customer Service Officer (Internal Ombudsman) will be held from date and will ends on date . The final results or shortlisted persons for this job Chief Customer Service Officer (Internal Ombudsman) will be announced on .

This notification issued by which is located in city and in state .

For More Details related to this Notificaition, for Complete Job Details and for complete Notificaition, Please visit the official website of organization .

Voila!!! Happy Jobing.. :)

Job Organization / Department

• bank of maharashtra
• human resources management department

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Job Positions

• Chief Customer Service Officer (Internal Ombudsman)

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Job Educational Qualifications

• the candidate must be a graduate in any discipline from a recognized university.
• the candidate with higher qualification.

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Job Eligibility Details

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Job Experience Requirements

• more relevant experience will be given preference. the candidate shall either be a retired or serving officer, not below the rank of deputy general manager or equivalent of another bank / financial sector regulatory body and the applicant should not be in service of or should not have worked in the past in bank of maharashtra.he/ she should have necessary skills and experience of minimum seven years of working in areas such as banking, regulation, supervision, payment and settlement systems and /or consumer protection.

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Job City, State

• pune, maharashtra

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Job Total Vacancies

• 1

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Job Reservation Details

• General / Un-Reserved : 1
• OBC : 0
• SC : 0
• ST : 0
• Others :

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Job Payscale / Salary

• Rs.60000/-

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Job Age Details

• Minimum Age : 0
• Maximum Age : 70

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Job More Information

• opening and closing dates for payment of application fees 28-01-2019 to 08-02-2019. last date for receipt of physical applications 18-02-2019. duration of contract : the candidate shall be appointed on contract basis for 3 years. working hours : the working hours and weekly off/holidays for the incumbent shall be as applicable to the serving employees of the bank. role and responsibility of internal ombudsman: internal ombudsman shall not handle complaints received directly from the customers or members of public.
• in other words, the internal ombudsman will deal only with the complaints that have already been examined by the bank’s internal grievance redressal mechanism and have remained partly of wholly un-redressed. internal ombudsman shall examine all customer grievances including complaints of deficiency in service on the part of the bank as also those listed under clause 8 of the banking ombudsman scheme,2006 ( as amended from time to time) received by bank and which are partly or wholly rejected by bank’s internal grievance redressal mechanism excepting the following: complaints related to frauds, misappropriation etc. except in respect of deficiency of service, if any, on the part of the bank. complaints / references relating to a) internal administration , b) human resources, c) pay and emoluments of staff. references in the nature of suggestions, requests for concessions in rate of interest charged, rejection of loan proposal, modifications in sanction terms and conditions, enhancement in credit limit, waiver / write-off of loans, etc. which are primary in nature of commercial decisions. complaints which have been decided by or are already pending in other for such as consumer for a, courts, debt recovery tribunals, etc. the internal ombudsman shall analyze the pattern of complaints such as product / category wise, consumer groups wise, based on geographical locations, etc. and suggest means for taking actions to address the root cause of complaints of different nature. the internal ombudsman shall examine the complaints on the basis of records / documents available with the bank and comments / clarifications furnished by the bank to specific queries of the internal ombudsman. the internal ombudsman may hold meetings with concerned functionaries / departments of the bank and seek any record / document available with the bank that is necessary for examining the complaint.
• to ensure resolutions through conciliation, the internal ombudsman may seek direct feedback / clarifications from the complainant. in cases of conciliation, where the decision of the internal ombudsman is accepted y the complainant, the internal ombudsman shall obtain and keep on record, a statement showing the terms of the agreement duly signed by the complainant. the internal ombudsman shall not represent the bank in legal cases arising out of complaints examined by the bank or the internal ombudsman. the internal ombudsman shall report to the managing director / executive director of the bank handling the customer grievances. the internal ombudsman shall immediately refer back to bank all such complaints which are outside the purview of the scheme. e-mail : bomcoper@mahabank.co.in

	Start Date	End Date
Notification Issued		21-Jan-2019
Applications	28-Jan-2019	18-Feb-2019
Admit Cards
Examinations (Preliminary)
Exam Results (Preliminary)
Examinations (Mains)
Answer Keys
Exam Results (Mains)
Interviews
Final Results

• Organization :
• Organization City, State :
• Organization Website :