DISTANCE EDUCATION
M.B.A. (Tourism) DEGREE EXAMINATION, MAY 2017.
Third Semester
TOURISM AND ACCOMMODATION
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. What are the different types of accommodation and give a
suitable example.
2. Discuss the factors that influence the choice of
accommodation.
3. Write short note on Guest relationship.
4. Write a note on food cycle in a hotel.
5. What is Food service area? How it should be?
6. Give the classification of hotels by price level.
7. Write a short note on restaurant services in tourism.
8. Discuss the common recruitment policies in star hotels.
Sub. Code
31
DE-557
2
Ws19
PART B — 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Design a suitable strategy to augment or delight the
customers through accommodation.
10. Explain about MICE tourism in hotels.
11. "Outsourcing is a recent trend". Based on the principle
how cleaning agents serve the needs of the customers.
12. Discuss the qualities of a good restaurant also explain the
licensing procedures of it.
13. Discuss the efficient functioning of Housekeeping
department in hotels to attract and retain customers.
14. Draw suitable compensation plans to a star hotel located
in hilly area the head quarters of a country.
15. Discuss the types and significance of supplement
accommodation facilities.