Total No. of Questions—8] [Total No. of Printed Pages—3
Seat
No. [5372]-16
B.Sc. (Hospitality Studies) Sem.) EXAMINATION, 2018
106 COMMUNICATION FUNDAMENTALS (SKILLS)
(2008 PATTERN)
Time Three Hours Maximum Marks 70
N.B. Questions No. 1 and 5 are compulsory.
(ii Answer any two questions from the remaining three in each
section.
(iii Assume suitable data if necessary.
SECTION I
1. Explain any five barriers of effective communication. Give any
one relevant example of each barrier. Assume suitable
data.
State any three advantages and any two disadvantages of written
communication.
2. As the Front Office Manager write a memo to the receptionist about
whom there are complaints about delay in transferring the calls
and also attending incoming calls.
3. Write short notes on (any two)
Any five advantages of oral communication.
Importance of writing log book.
Write a circular appealing for blood donation to your employees
as the General Manager of your organisation. Assume any name
of your organisation.
P.T.O.
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4. You are at present working as a Floor Supervisor. You got an offer
from another hotel of same star rating as Executive House Keeper.
Draft a letter of resignation.
SECTION II
5. Give a precis of the following passage
Conversation is a fine art. This is the art of exchanging thoughts.
Not everybody can paint or play music, but almost everyone
can talk. So, conversation, therefore is the art that everyone
enjoys. All you need to do to become a good conversationalist
is to find a subject that interests you and your listeners. There
are, for example number of hobbies to talk about. But the
important thing is that you must talk about the listener's hobby
then yours. If you do not want your listener be
careful to avoid unpleasant topics. Avoid talking too much about
yourself. Talking about sickness, death and any sad event distorts
the mood of conversation. Talking about health, entertainment,
places of tourist interests and anything happy makes you a
good conversationalist.
What are the factors to be considered while transferring a
call
6. A three-star hotel in Pune is looking for stewards for their speciality
restaurant. Replay to the advertisement along with your resume.
Assume suitable data—advertisement source, number, name of the
hotel etc.
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7. Explain the telephone etiquettes to be followed for effective
communication in the hospitality industry.
8. A regular guest complained that his laptop got stolen from his room
when he went out to meet his friend who resides near the hotel.
As a supervisor handling that room write the report of the theft
to the Executive Housekeeper.