Total No. of Questions—5+5] [Total No. of Printed Pages—6
Seat
No. [5320]-17
B.Sc. (Hospitality Studies) (First Year) EXAMINATION, 2018
HS-107 COMMUNICATION SKILLS (ENGLISH/FRENCH)
(2016 PATTERN)
Time Three Hours Maximum Marks 80
N.B. Section I and II (English and French) to be solved on
separate answer-sheets.
(ii Each section carries equal marks.
(iii Question No. 1 in each section is compulsory.
Answer any three questions from the remaining four in
each section.
SECTION I
1. Write an application for the post of in Food and Beverage
Department of a 5-star hotel. Also draft your Bio-data. Assume necessary
data.
2. What are the elements of communication Explain the importance
of feedback.
A staff member of Food and Beverage Department has been
coming and reporting late for the work. Draft a MEMO from
the F B Manager about his late reporting to work.
[5320]-17 2
3. Explain the importance of writing a Log Book.
What are the various styles of Listening
4. A guest of a 5-star hotel was given his wake-up call late,
due to which his flight was missed. Draft a letter of apology
as yourself Front Office Manager.
List down the points to be kept in mind while transferring
calls (telephones).
5. Prepare a report on any activity conducted in your society
(cultural/sports).
Explain the difference between positive body language and negative
body language.
SECTION II
1. Conjuguez des verbs au présent (any three)
(Conjugate the verbs in Present Tense)
Je........................(chercher) une correspondante.
Nous........................(avoir) un chien.
Vous........................(arriver) en bateau.
........................(ajouter) du sél.
Je........................(finir) le devoir.
........................(être) à l'heure.
[5320]-17 3 P.T.O.
Quelle est la date (any two)
(What is the date
Tuesday 1st August, 2017.
Sunday 10th December, 2000.
Thursday 22nd January, 2008.
Wednesday 30th September, 1995.
Quelle heure est-il (any two)
(What time is it
2 30 a.m.
5 20 p.m.
12 00 a.m.
10 05 p.m.
Mettez le bon mesure (any two)
(Put the correct measure)
........................d'eau.
........................de bière.
........................de tomates.
........................de persil.
Ecrivez les nombres en lettres (any four)
(Write the numbers in words)
25
95
12
74
30
100e
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2. Planifiez un menu de 5 cours en donnant un exemple de chaque
cours
(Plan a 5 course menu (French classical giving one example
of each course)
Expliquez des termes en anglais (any six)
(Explain the terms in English)
la chaise
la fourchette
cruet
Dépêchez-vous
Pétillant
Millésime
la nappe
sec
3. Expliquez des termes en anglais (any seven)
(Explain the terms in English)
à la broche
pelit four
blini
tisane
quiche
mise en place
confit
[5320]-17 5 P.T.O.
roux
crème anglaise
couvert.
Nommez deux vins de Loire.
(Name two wines of the Loire region.)
Nommez un vin d'Alsace.
(Name one wine of the Alsace region.)
4. Donnez des équivalents en anglais (any three)
(Give the equivalents in English)
sauge
une mangue
le poivre
le girofle
prune
l'ail.
Donnez des équivalents en français (any three)
(Give the equivalents in French)
capsicum
lime
fish
cherry
wheat
mutton.
[5320]-17 6
Représentez la brigade de restaurant par un organigramme.
(Represent the restaurant brigade with the help of a flow chart
in French.)
5. Liez A avec B
(Match the following)

A friend arrives Félicitations
You are unhappy about (ii Au revoir
things
You are leaving on (iii Salut
vacation
You meet the winner Ça ne va pas du tout
of a competition.
Traduisez en anglais
(Translate into English)
Entre Collègues
— Très heureux de vous voir
— Enchantée
— Avez-vous fait bon voyage
— Parfait. Merci beaucoup
— Comment va votre famille
— Très bien merci. J'espère tout va bien chez vous
— Tout à fait. Je vous remercie.