B.B.A. (Semester III) (CBCS) Examination Mar/Apr-2018
FOUNDATION OF HUMAN SKILLS
Time: 2½ Hours
Max. Marks: 70
Instructions: All questions are compulsory. Figures to the right indicate full marks.
Q.1

Choose correct alternatives:
07
can inspire motivate you.
Skills
Goals
Attitude
Body Language
Body Language is communication.
Telephonic
Verbal
Non verbal
Online
Good skills are essential to ones job performance.
Health
Communication
Confidence
None of these
setting can be used to overcome weakness.
Mind
Time
Goal
Place
Skills include the ability to leads, motivate delegate.
Interpersonal
Selling
Time
None of these
is a code that governs the expectations of social behavior within a society.
Etiquette
Body language
Eye contact
Postures
Principle is also known as 80:20 rule.
Sherman
Pareto
Godman
None of these
Q.1

State whether the following statement is TRUE or FALSE:-
07
Milton Rokeach is a founder of Stress Management.
Work etiquettes are not considered important.
Body language speaks more than verbal communication.
Managing Time effectively is a crucial ingredient in successful people.
Exercise increases stress.
Goals should to specific in nature.
Nodding is a type of body language.
Q.2
Write Short Notes. (Any two)
14
Smart Goals
Attributes of Soft Skills
Lateral Thinking
Q.3
Write short answer. (Any two)
14
Johari Window
80:20 Rule
Practicing Soft Skills
Page 2 of 2
SLR-CU-14
Q.4
Explain the various problem solving techniques.
14
OR
What is Goal setting importance of Goal setting? Why goal setting fails.
Q.5
What is body language? Explain way of improving body language.
14
OR
What is stress? Discuss various sources of stress.